ZAYAN CHAT · SETUP GUIDE
Teach. Connect.
Review. Grow.
1. Create and verify
Sign up with your company email. Use the verification link to set a password. Your 7-day trial starts after verification. Enable two-factor authentication in Account Security.
2. Publish approved information
Add your business knowledge, projects/products and media. Do not include private internal documents in the public selection. Test missing facts, Bengali/Banglish and follow-up behaviour.
3. Install website chat
Open Workspace → Integrations. Enable website chat, allow your exact HTTPS origin and select public projects/knowledge. Paste the generated script before the closing body tag. Test on desktop and mobile.
4. Set team access
Company administrators can invite staff and control lead viewing, edits, exports and AI instructions. Included package seats are enforced for new active users.
5. Connect business channels
Open Channels in your workspace. Choose the provider, business account identifier and configuration. Facebook/Instagram need an approved Meta app and appropriate permissions; signed webhook events are queued before replies. LinkedIn organization comments need approved Community Management access. Personal LinkedIn inbox automation is not offered.
6. Review before publishing replies
New connections use approval mode. Review generated drafts, especially public comments. Never publish customer phone numbers or private lead details in comments. A configured connection is not an approved provider account.
7. Understand credits
Credits track published-rate text compute, not a guaranteed message count. Longer business context, conversation history, model output and tool calls affect usage. Billing shows raw tokens and deductions by channel and date. Reservations prevent simultaneous requests from spending the same balance.
8. Renew and add credits
Request a package or top-up from Billing. No automatic payment is taken. The owner verifies the payment reference before credits activate. Low-credit alerts are queued to verified company admins. Stripe will be enabled separately.
9. Prepare operations
Back up the database and private encryption keys, configure transactional email, review retention/access policies and monitor the queue and application health. Signed webhook intake needs a scheduled worker for unattended social replies. Do not promise a social channel is live before its delivery test passes.
Website chat works on WordPress, landing pages and custom sites that allow the embed. Share a page/QR link for campaigns. Ecommerce, education, hospitality and service businesses can adapt the approved knowledge. Custom APIs, WhatsApp provider activation, CRM sync and incoming hotline/IVR require their respective setup.